CrownPH takes the privacy of every Filipino player seriously. This Privacy Policy explains exactly what personal information we collect when you use crownph.best, why we collect it, how it is stored and protected, who it is shared with, and what rights you have over your own data. Please read it fully before creating your account.
At a Glance
These cards summarise the most important elements of the CrownPH Privacy Policy. Full details are in the sections below.
CrownPH collects personal data only to the extent necessary to operate your account, verify your identity, process payments, and comply with PAGCOR and AMLC regulatory requirements. Nothing more.
All data transmitted between your device and the CrownPH platform is protected by industry-standard 256-bit SSL encryption. Your financial and personal information is never sent in plain text.
CrownPH does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information belongs to you, not to advertisers. We share it only where operationally necessary or legally required.
CrownPH processes your data in strict compliance with the Data Privacy Act of 2012 (R.A. 10173) and the regulations issued by the National Privacy Commission of the Philippines.
You have the right to access, correct, object to, and request deletion of your personal data held by CrownPH at any time. Requests are handled within 15 business days at no cost to you.
CrownPH uses cookies strictly for platform functionality, session management, and analytics. No cross-site tracking cookies are deployed. You can manage cookie preferences through your browser settings.
Important. This Privacy Policy forms part of CrownPH's overall legal framework alongside the Terms and Conditions and Responsible Gaming policy. By using crownph.best, you acknowledge that you have read and understood how CrownPH handles your personal data as described in this document. Contact us anytime at support@crownph.best.
CrownPH operates crownph.best, an online gaming and sports betting platform licensed by the Philippine Amusement and Gaming Corporation (PAGCOR) and designed for the Philippine market. In the course of providing our services, CrownPH collects and processes personal data about our players and platform visitors.
This Privacy Policy explains how CrownPH acts as the data controller in relation to your personal information. It sets out what data we collect, the purposes for which we use it, the conditions under which we may share it, how long we retain it, and the rights you can exercise over it under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
CrownPH is committed to handling your personal data responsibly, transparently, and in accordance with all applicable Philippine privacy laws. If you have questions about this policy at any time, you can reach our Data Protection Officer at support@crownph.best.
CrownPH collects personal data through a number of channels when you interact with the platform. The categories of data we collect are set out in the table below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Registration Data | Full legal name, date of birth, Philippine mobile number, email address, residential address | Account registration form on CrownPH |
| Identity Verification (KYC) | Government-issued ID type and number, ID expiry date, selfie photo for liveness check | KYC verification process, document upload |
| Financial Data | GCash or Maya account reference, bank account name (masked), transaction amounts, deposit and withdrawal history | Payment processing on CrownPH platform |
| Gaming Activity | Games played, bet amounts, win/loss records, session durations, bonus usage history | Automatically recorded during platform use |
| Technical Data | IP address, device type and model, operating system, browser type, session timestamps | Automatically collected via cookies and server logs |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions on CrownPH |
CrownPH does not collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data beyond what is strictly required for identity verification purposes under PAGCOR KYC requirements.
CrownPH uses the personal data it collects for the following purposes:
Under the Philippine Data Privacy Act (R.A. 10173), CrownPH processes personal data on the following legal grounds:
If you withdraw consent for processing that is necessary to operate your CrownPH account (such as identity verification), we may be unable to continue providing you with platform services. We will advise you of this outcome before processing any withdrawal-of-consent request.
CrownPH does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We share personal data only in the following limited circumstances:
All third parties with whom CrownPH shares personal data are required to maintain appropriate security measures and to process your data only for the specific purposes for which it was shared. CrownPH remains responsible for ensuring these obligations are met.
CrownPH retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including any regulatory retention obligations. The following retention periods apply:
When retention periods expire, CrownPH securely deletes or anonymises the relevant personal data so that it can no longer be associated with your identity. Anonymised, aggregated data may be retained for analytics purposes indefinitely.
CrownPH implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While CrownPH employs industry-standard security measures, no online platform can guarantee absolute security. You play an important role in keeping your account secure by choosing a strong, unique password and never sharing your CrownPH login credentials with anyone.
CrownPH uses cookies and similar tracking technologies on crownph.best to ensure the platform functions correctly and to improve your experience. Here is how we use them:
CrownPH does not use cross-site tracking cookies, third-party advertising cookies, or any cookies designed to build a profile of your behaviour across websites other than crownph.best. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the CrownPH platform.
The Data Privacy Act of 2012 (R.A. 10173) gives you specific rights over your personal data held by CrownPH. These rights are available to you at any time, free of charge, by contacting us at support@crownph.best:
Request a copy of all personal data CrownPH holds about you, including how it is used and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data in your CrownPH account at any time.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Object to processing of your data for direct marketing purposes or where processing is based on legitimate interest. We will stop unless we have compelling grounds.
Receive your personal data in a structured, commonly-used electronic format and transfer it to another data controller where technically feasible.
Withdraw your consent to marketing communications or optional processing at any time via your CrownPH account settings or by email.
CrownPH will respond to all data rights requests within 15 business days of receipt. Where additional time is required due to complexity, we will notify you within the initial 15-day period and explain the reason for any delay. If you are dissatisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines.
CrownPH is strictly an adults-only platform. The minimum age to register and use CrownPH is 18 years old, in line with PAGCOR regulations and Philippine law governing online gaming.
CrownPH does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered on or accessed CrownPH, please contact us immediately at support@crownph.best. We will promptly investigate and, where confirmed, immediately close the account and delete all associated personal data.
CrownPH applies age verification controls at registration and may require documentary evidence of age as part of the KYC process. Any account where the account holder is found to be under 18 will be permanently suspended and all funds returned to the originating payment method.
CrownPH primarily stores and processes personal data within the Philippines. However, certain third-party service providers (such as gaming technology suppliers and cloud infrastructure providers) may process data outside the Philippines.
Where personal data is transferred outside the Philippines, CrownPH ensures that appropriate safeguards are in place. These safeguards include contractual data processing agreements that require the recipient to provide a standard of data protection at least equivalent to that required by the Philippine Data Privacy Act (R.A. 10173). CrownPH does not transfer personal data to jurisdictions without adequate data protection frameworks without implementing such contractual safeguards.
The CrownPH platform does not contain links to third-party websites. All navigational links on crownph.best point to pages within the CrownPH domain. CrownPH is not responsible for the privacy practices of any third-party payment providers or game suppliers whose interfaces you may encounter while using the platform.
If you access CrownPH via an affiliate link from a third-party website, CrownPH receives notification that you arrived from that referring source, but does not receive any personal data about your activity on the referring site. The referring site's privacy policy governs your interaction with that site.
CrownPH may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The "last updated" date at the top of this page will be revised whenever material changes are made.
For significant changes to how we use your personal data, CrownPH will notify registered players by email to the address on file, or through a prominent notice on the CrownPH platform, at least 14 days before the changes take effect. Your continued use of crownph.best after the effective date of any updates constitutes your acceptance of the revised Privacy Policy.
If you do not accept a material change to this Privacy Policy, you may close your CrownPH account by submitting a closure request to support@crownph.best before the changes take effect. Account closure requests are processed within 2 business days.
CrownPH has designated a Data Protection Officer (DPO) in compliance with the requirements of R.A. 10173 and the National Privacy Commission. The DPO is responsible for overseeing CrownPH's data protection programme and handling enquiries and complaints related to personal data processing.
You can contact the CrownPH Data Protection Officer through the following channels:
CrownPH will acknowledge all privacy-related enquiries within 2 business days and will aim to provide a substantive response within 15 business days. If you are not satisfied with CrownPH's response to your data privacy concern, you may escalate the matter to the National Privacy Commission of the Philippines.
When submitting a data rights request, please include your full name as registered on CrownPH, your registered email address or mobile number, and a description of your request. This helps us locate your records accurately and respond more efficiently.
CrownPH is built on transparency and trust. Your personal data is handled in full compliance with the Philippine Data Privacy Act. Register today and experience a gaming platform that genuinely respects its players. Laro na, kabayan!
🔞 18+ only · PAGCOR Licensed · R.A. 10173 Compliant · Responsible Gaming